Professional Mediation Skills


Dates: 23-27 April 2018 (40 hours)
Fee: (GST not applicable) SGD 3,600 / SGD 2,999* / SGD 2,700**
In-person Assessment Date and Fee: 28 April 2018, SGD 500 
Venue: Singapore Management University, School of Law
SILE Public CPD Points: 30
*Sign up by 26 March 2018 to enjoy the early-bird rate or sign up in a group of 3 or more
**Sign up of group of 3 or more from the same SIDRA Corporate Partner

  • Introduction

    Conflict is an inevitable part of life. When not managed properly, conflict is costly. It may even turn litigious. However, when managed strategically and skilfully, conflict can be avoided, mitigated and resolved. It can be transformed from a problem into an opportunity. Today’s professionals need to understand conflict and fully appreciate their management options. Only then can they respond effectively when conflict surfaces.

    The SIDRA Professional Mediation Skills training course is a 40-hour accreditation programme that will equip participants with practical skill-sets for managing conflict in cross-border and cross-cultural settings. After completing the programme, participants will have the competence and confidence to mediate disputes in their respective fields and industries.

    The Cultural Fluency in Cross-Border Mediation course will prepare participants to mediate conflict involving cross-border transactions and cross-cultural dynamics. The course will focus on developing self-aware and culturally attuned mediators for diverse regions, such as ASEAN and Asia Pacific.

    Download Programme Agenda

    Download Assessment Procedure


  • Programme Objectives

    By the end of the training, participants will be able to:

    – Understand and analyse how conflict impacts human behaviour and interactions;

    – Approach negotiation and mediation as processes for conflict management;

    – Utilise comprehensive mediation skills to help parties negotiate and resolve conflict;

    – Recognise the power of cultural influences in conflict, and rely on cross-cultural communication skills to navigate mediation between parties from diverse backgrounds;

    – Confidently build a professional mediation practice specialising in cross-cultural and cross-border disputes.

  • Why Attend

    – You seek cutting-edge and relevant dispute resolution training. We go beyond first-generation principles to provide robust evidence-based next-generation models, strategies and skills. We focus on cross-border and cross-cultural case studies and skill development unique to the SIDRA learning model.

    – You get to learn from the best in the field. Our international faculty comprises distinguished trainers drawn from practice, academia and policy domains.

    – You will enjoy a facilitated learning experience. Our programmes are delivered using a participant-centred approach that blends practice with theory in a seamless delivery. They are interactive and practice-oriented, implementing cutting-edge training models for adult and advanced learners.

    – We offer multiple professional accreditation pathways for international practitioners.

    – We offer a flexible and convenient mode of assessment. If an in-person assessment is inconvenient, opt for our remote assessment.

  • Who Should Attend

    Professionals who represent their clients’ interests in the resolution of disputes, including but not limited to:

    – Executive-level professionals of any function and industry whose work involves the management of people, disputes and conflicts;
    – Lawyers and in-house counsel;
    – Government and public officials; and
    – Aspiring and/or experienced mediators.

  • Accreditation

    The Professional Mediation Skills training course offers multiple pathways to national and international mediator accreditation.

    SIDRA Certificate of Completion:

    Candidates who complete the SIDRA Professional Mediation Skills course will receive a SIDRA Certificate of Completion.

    SIMI Mediator Accreditation:

    SIDRA is a Singapore International Mediation Institute (SIMI) Partner and Registered Training Programme Provider.

    – Candidates who wish to apply for Singapore International Mediation Institute (SIMI) Level 1 Accreditation may request a Mediator Assessment from SIDRA. Candidates who pass the Assessment and receive SIMI Level 1 Accreditation also enjoy a pathway to International Mediation Institute (IMI) Certification. Please click through here for further details about the SIMI Credentialing Scheme and IMI Certification.

    – The Assessment has three components: 1) a Roleplay; 2) a Reflective Practice; and 3) a Written Exam. Candidates must satisfy all three components of the Assessment in order to pass and receive SIMI Level 1 Accreditation:

    * Roleplay: Candidates will be evaluated on each core skill within a 1-5 value scale (5 = demonstrating exceptional competence, 1 = not yet demonstrating competence).

    * Reflective Practice: Candidates will submit two brief self-reflective essays; one completed before, and one completed after the Roleplay. This component of the assessment encourages candidates to evaluate their own expectations and performance and demonstrate their ability to self-reflect on their actions.

    * Written Exam: The written exam will be based upon the course content covered in classroom training and will measure candidates’ awareness of core mediation skills. The exam will be multiple choice format and true/false statements.

    – Candidates may request a remote assessment if the candidate is not based in Singapore.

    National Australian Accreditation:

    Candidates who complete the SIDRA Professional Mediation Skills course and pass the related assessment may apply for accreditation* in Australia through the University of Western Australia (UWA). Please go to for more information.

    *UWA note: Candidates wishing to receive accreditation by UWA must carry the relevant professional indemnity insurance.

  • CPD Points

    Public CPD Points (Total): 30

    · Day 1 – 6 Public CPD Points
    · Day 2 – 6 Public CPD Points
    · Day 3 – 6 Public CPD Points
    · Day 4 – 6 Public CPD Points
    · Day 5 – 6 Public CPD Points

    Practice Area: Alternative Dispute Resolution

    Training Category: General

    Participants who wish to claim CPD Points must comply strictly with the Attendance Policy set out in the CPD Guidelines. For this activity, participants are reminded to sign in on arrival and sign out at the conclusion of each day of the event in the manner required by the organiser. Participants must not be absent from each day of the event for more than 15 minutes. Participants may obtain 6 Public CPD Points for each day of the event on which they comply strictly with the Attendance Policy. Participants who do not comply with the Attendance Policy on any particular day of the event will not be able to obtain CPD Points for that day. Please refer to for more information.

    If you have any enquiries related to SILE CPD points, kindly contact

  • Terms and Conditions



    1. Placement in the programme will be reserved on a first-come, first-served basis. To ensure an optimal learning environment, the participant intake per programme will be limited and registration will close 21 calendar days before commencement date of the programme or once the programme is full, whichever is sooner. SIDRA reserves the right to decrease or increase the participant intake for each programme.
    2. Placement is not guaranteed until payment of the full programme fee has been received. The full programme fee must be paid at the time of registration and all payments must be received no later than 21 calendar days prior to the commencement date of the programme
    3. Programme fee is inclusive of one lunch and two tea breaks per day and programme materials.
    4. Fees for the programmes are not subject to Singapore Goods and Services Tax (GST), unless otherwise stated and/or notified by SIDRA.
    5. Early bird discounts, if any, is only applicable to registration and payment that is received by SIDRA before the closing date offered for early bird discount registration.
    6. Other discounts may be offered by SIDRA in its absolute discretion from time to time, on such terms and conditions as determined by SIDRA.
    7. Submitted registrations are subject to written confirmation by, or where applicable sent on behalf of, SIDRA. A confirmation email will be sent to participant at least 14 calendar days before commencement date of the programme. Once a written confirmation has been sent any requests for cancellations or substitutions will only be entertained if such request is made in accordance with these Terms and Conditions.
    8. SIDRA reserves the right to deny admission if payment is not received in accordance with these Terms and Conditions.
    9. Cancellation – A participant who has made full payment, may submit a request in writing to SIDRA via email to cancel a registration, provided always that such request must be received by SIDRA at least 10 calendar days prior to the commencement date of the programme. Cancellation requests duly received by SIDRA will be eligible for a refund of the programme fee, less a S$100 administrative fee. No cancellations will be accepted, nor refunds issued, in respect of requests made less than 10 calendar days prior to the commencement date of the programme. Cancellation requests agreed by SIDRA will only result in a refund as set out above and SIDRA will not extend credits to future programmes in the event of cancellation.
    10. Substitutions – A participant who has made full payment, may submit a request in writing to SIDRA via email to transfer a registration to another person, provided always that such request must, together with details of such person, be received in writing by SIDRA via email at least 10 calendar days prior to the commencement date of the programme. SIDRA can in its sole discretion accept or reject such request for substitution. An administrative fee of S$100 will be imposed for each substitution of participant and no substitutions will be made until SIDRA receives payment of the administrative fee.
    11. Forfeiture – The full programme fee will be charged and forfeited for no-shows.
    12. A participant cannot replace the registered programme with another programme, or replace the registered run / session of a programme with another run / session of the same programme.
    13. The contents and materials provided as part of the programme are the intellectual property of SIDRA and/or its partners, consultants, trainers and guest speakers; may not be disseminated or reproduced in any format; and are for participants’ personal, educational and non-commercial use only.
    14. SIDRA may take photographs during the programme for use in SIDRA’s marketing collaterals and other publicity purposes. If you do not wish to have your photograph taken, please do inform the photographer.
    15. Please note that SIDRA retains the right to cancel a programme. If a programme is cancelled by SIDRA, SIDRA will refund the full programme fees but will not be responsible for cost or losses incurred by the participant.
    16. SIDRA reserves the right to change without notice the details published, which include but are not limited to change of venue(s), date(s), topic(s), programme schedule/itinerary, fee(s) and faculty, should circumstances so warrant.

    For further information and enquiries, please contact

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